We've integrated with Crisp, a very handy live-chat service with a free entry-level plan. Adding live chat means customers can find the answers to their questions quickly and efficiently and it's also a great opportunity to find out more about your audiences.
Once you've linked your Crisp account, customers will see a message button similar to the one on the bottom right hand corner of this page when they view their mobile tickets. If they click on it, they'll be able to chat to you.
To get started, sign up for a Crisp account. We'd recommend starting with their free Basic plan, which gives you two staff logins. If you decide to use it heavily, we'd recommend upgrading to either the Pro or Ultimate plans, depending on your requirements. The paid plans offer additional advanced features. Do drop the crowdEngage support team a line if you'd like to chat about which plan is right for you - we're happy to advise.
Once you've logged in to your Crisp account, click the Settings cog icon in the bottom right:
Click Website Settings, and then the Settings button:
Expand the Setup instructions section, and copy the Website ID:
Send this Website ID by email to crowdEngage Support (firstname.lastname@example.org), who will add it to your account.
Once it has been added, your customers will be able to start conversations with you from the mobile tickets and preorders pages. You might also want to think about adding it to your main website, which would be a job for your web developers - but you can decide on that at a later date.
Please do get in touch if you'd like to chat about Crisp in more detail.