crowdEngage needs two Spektrix accounts to pull in your ticketing data - one for the API, and another for the Insights & Mailings interface.
API v3 user
Head to the settings interface (https://system.spektrix.com/SPEKTRIX_CLIENT_NAME/client/settings-interface/), select the Users menu and then API users.
Click the New API Account button and fill in the details as follows:
Email address: firstname.lastname@example.org
Phone number: +447418310289
Under Role, ensure This API user is using the Venue API is selected, and then click Create API Account.
Insights & Mailings interface user
In the settings interface (https://system.spektrix.com/SPEKTRIX_CLIENT_NAME/client/settings-interface/), select the Users menu and then User Accounts.
Click the New User Account button and fill in the details as follows:
Full name: crowdEngage User
Email address: email@example.com
For the password, choose something secure and keep a note of it.
Under Roles, ensure the following checkboxes are ticked:
Insights & Mailings Administrator
Insights & Mailings User
Send the password you selected for the Insights & Mailings user to the crowdEngage support team. We'll change it and store it securely.
If you'd like to restrict the Insights & Mailings user's access, you can remove all the roles apart from Collect Report after crowdEngage has completed the initial setup. Please note that the roles may need to be temporarily reinstated in the future if adjustments are required.
Seat attributes are often used to print door/entrance letters or numbers on tickets. In order to display this information on your mobile tickets, you'll need to ensure that your seat attributes are available via the Spektrix API.
In the Settings interface, head to Attribute Templates and then select Seat on the left-hand side menu. Go through all of the attribute templates you use for door information, and make sure they have This attribute is visible in your API integrations checked.
If your system has IP restrictions enabled, you'll need to add the crowdEngage IP addresses in order to allow access. In the Settings interface, hover over the Configuration menu option at the top, and then select Security. If the Security menu option isn't displayed, your system does not have IP restrictions enabled and you can skip this step.
Click the New Authorised IP Address button and fill out the form with the following details:
IP address: 188.8.131.52
Description: crowdEngage #1
Click the Create Authorised IP Address button.
Then add a second Authorised IP Address with the following details:
IP address: 184.108.40.206
Description: crowdEngage #2
Note that if the crowdEngage IP addresses change, you'll need to update this setting - we'll get in touch to let you know if this is required.