You can use any information about the customer that your ticketing system exposes via its API. Here's an abridged list:

  • customer.first_name

  • customer.last_name

  • customer.full_name

  • customer.phone_number


For example:

Hello {{ customer.first_name }}!

Would output:

Hello John!

Other fields

You can also include information about customer subscriptions and tags, or anything else that your ticketing system includes in its communication with crowdEngage (for example custom fields or attributes). Please contact support for help with these merge fields as they can be a little tricky.

Blank fields

Be aware that fields might well be blank if they aren't required in your ticketing system! If you want to avoid this, you could use an if/else statement to check whether the field is blank or not before you use it.

Something missing?

If there's a field you'd like to use that isn't listed here, please let us know and we'll see what we can do.

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